For utility executives at EEI 2025, language barriers aren’t just inconvenient—they’re a compliance risk and operational bottleneck. With 1 in 5 U.S. households speaking a language other than English (U.S. Census Bureau), and emergencies like power outages or gas leaks demanding instant response, over-the-phone interpretation (OPI) has become the backbone of equitable service.
The Cost of Communication Gaps in Utilities
- 42% of utility call centers report complaints due to language barriers (Utility Dive 2024).
- Title VI violations from inadequate language access can result in fines up to $100K per incident (DOJ Data).
- OPI reduces call handling time by 30% when interpreters are pre-integrated (Customer Service Benchmark Report).
Universe’s OPI Solutions at Work for EEI Attendees
- Emergency-Ready Support: <30-second connect times for 250+ languages during outages, leaks, or payment disputes. Interpreters trained in utility jargon (e.g., “peak demand pricing,” “outage restoration”).
- Compliance Made Simple: Documentation provided for Title VI/ADA audits, including interpreter certifications.
- No IT Headaches: We work with your existing call center systems.
Why Should we Connect during EEI 2025?
Stop by our booth, and we’ll share with you what makes us special:
- 40+ Years of Trusted Service: Our legacy of reliable OPI for utilities, hospitals, and government agencies.
- Transparent Work Ethics: Ask for our “Interpreter Code of Conduct” and service documentation—we’re an open book.
- Fun, Practical Giveaways: Swing by for useful goodies that’ll make your team’s day.
Stop risking fines and frustrated customers. Let’s chat at EEI 2025—or schedule a free OPI demo today with our team.
